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Discover the HR gold in Google’s mountains of data
Google, through its unrelenting drive for innovation and improvement in every corner of its business is also pouncing on and producing fascinating people analytics. The latest release from its own analysis and study is in the shape of profiling people's performance....
Has digitisation killed customer service?
I recently telephoned my bank with a query. Well let's be clear, an automated customer self-service machine. I was connected to someone (a real person) in a call centre who asked me a series of verification questions before transferring me back into a call queue....
Change, taxes and death – life’s certainties
My high school year book proudly declares "We survived change!" Interstate, international, countless local moves and a couple of career changes later, I still agree. In business, as in life, we experience highs and lows. Economies fluctuate, people come and go....
Just saying…
Who doesn't, even the most modest and unassuming, once in a while enjoy a small moment of self-congratulatory gloating. So, here's our five minutes in the sun, followed by a curly question for which we need your Point of View. Twice in the last three years we've...
Trust: Build it and they will thrive.
Turnover is expensive. Conservatively estimated to be at least one and half times the annual salary attached to the role vacated. When turnover results in reputational damage, the costs can escalate exponentially. Not all turnover is bad, but when it's undesirable, it...
Excellence on repeat
Excellence is an art won by training and habituation… We are what we repeatedly do. Excellence, then, is not an act but a habit… Aristotle 322 BC What makes a business relationship successful? Aristotle was onto something when he identified excellence as a learned...
Smart or simple?
Cash for hiring Over 50s. Do you have a point of view? And importantly what are the facts? We've been unable to ascertain if the $10,000 incentive to hire Over 50s who have been out of work for six months means they must have been registered with Job Services...
I’ve just seen the future. Wire up your jaw.
#1 Jaw dropper Google has just invested $250M in Uber. It's not the number that's interesting, it's the strategy. Why? Because of the Google Self-Driving Car, that driverless wonder. The Google car team has completed over 1,000,000 accident-free kilometres (minus one...
The old, the new and the art of education
The cavernous gallery echoes with distant voices. I stare, mesmerised by an angelic face, still and perfect. A girl with alabaster skin and golden locks, lying encased as if she were asleep, only with vacant, dead eyes. Paralysed mice surround her fragile form. The...
Opening the door to the boardroom
When Tim Boyle talks about celebrity chairs, dogmatic drones and dead debates, you might think he's describing prime time television. In fact it's the language of the boardroom. As an expert advisor with a Doctorate in Board Performance and Risk, and a partner in the...
Headhunting Indiana Jones
Headhunting for a senior project director with a love of adventure to work on a major infrastructure project in an exotic developing nation sounds like a job for Indiana Jones. But the task of attracting the right person has more challenges and pitfalls than you might...
Playing for keeps
Think back to your last recruitment project. It probably involved telephone screening, interviewing face-to-face and some form of psychometric testing. But I bet you didn't consider inviting your candidates to compete in a World of Warcraft like simulation? No matter...