by Geoff Slade | Jul 23, 2014 | The world @work
Google, through its unrelenting drive for innovation and improvement in every corner of its business is also pouncing on and producing fascinating people analytics. The latest release from its own analysis and study is in the shape of profiling people’s... by mcabral | Jul 18, 2014 | Professional Support, The world @work
I recently telephoned my bank with a query. Well let’s be clear, an automated customer self-service machine. I was connected to someone (a real person) in a call centre who asked me a series of verification questions before transferring me back into a call... by nvolz | Jul 8, 2014 | The world @work
My high school year book proudly declares “We survived change!” Interstate, international, countless local moves and a couple of career changes later, I still agree. In business, as in life, we experience highs and lows. Economies fluctuate, people come... by Geoff Slade | Jul 1, 2014 | The world @work
Who doesn’t, even the most modest and unassuming, once in a while enjoy a small moment of self-congratulatory gloating. So, here’s our five minutes in the sun, followed by a curly question for which we need your Point of View. Twice in the last three years... by greilly | Jun 25, 2014 | Education, The world @work
Turnover is expensive. Conservatively estimated to be at least one and half times the annual salary attached to the role vacated. When turnover results in reputational damage, the costs can escalate exponentially. Not all turnover is bad, but when it’s... by bsakellaris | Jun 18, 2014 | The world @work
Excellence is an art won by training and habituation… We are what we repeatedly do. Excellence, then, is not an act but a habit… Aristotle 322 BC What makes a business relationship successful? Aristotle was onto something when he identified excellence as a learned...
