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Why good service is good business

Why good service is good business

How often do you get frustrated as a customer? Working part-time in hospitality to put herself through university, Catherine DeVrye had a customer centric work ethic drilled into her. Later in her professional life working at IBM in Japan, she became totally ingrained...

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Australians all…

Australians all…

I was in the office on a regular Tuesday afternoon back in August 2017, when a colleague of mine put down the phone, dropped her head and started to cry. The slightly grey Melbourne skies outside the office windows made the moment feel ominous. Catching her breath,...

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