by mcabral | Jul 18, 2014 | Professional Support, The world @work
I recently telephoned my bank with a query. Well let’s be clear, an automated customer self-service machine. I was connected to someone (a real person) in a call centre who asked me a series of verification questions before transferring me back into a call...
by lfleming | May 29, 2014 | Professional Support, The world @work
The cavernous gallery echoes with distant voices. I stare, mesmerised by an angelic face, still and perfect. A girl with alabaster skin and golden locks, lying encased as if she were asleep, only with vacant, dead eyes. Paralysed mice surround her fragile form. The...
